Once your order ships, you’ll receive a tracking email with your link and tracking number.

You can also track it here using your order number + email or your tracking number directly. You’ll see the latest updates on your shipment’s journey, including its current location and estimated delivery date.

It’s completely normal if tracking updates take 24–72 hours to appear after your order ships — your package is already on its way, it just hasn’t reached the first checkpoint yet.

If there’s still no update after 5 business days, feel free to contact our support team and we’ll make sure everything’s on track.

Sometimes carriers mark a package as delivered a few hours early.

Please check with your neighbors, mailbox, or local post office.

If you still can’t find it after 24 hours, contact us at hello@vision-beam.com and we’ll help right away.

Double-check that you entered your email and order number exactly as shown in your confirmation email, it should start with a “#” (for example: #12345).

If your order was placed very recently, it may not be trackable yet, please try again in 24–48 hours.

Delivery time depends on the shipping method selected at checkout. You can view the estimated delivery date on this tracking page for the most accurate information.

Unfortunately, once your order has been shipped, we can’t change the delivery address. Please double-check your details before placing the order.