Limited Warranty Terms

Effective Date: July 2025
Applies to: All Vision Beam projectors sold by VISION-ONLINE L.L.C.

1. Warranty Coverage

We offer a 12-month limited warranty from the date of delivery, covering defects in materials or workmanship under normal use.

If your projector experiences a covered defect within 12 months, we will provide a replacement unit.

2. What’s Covered

This warranty covers:

  • Electrical or mechanical failure due to a manufacturing defect.

  • Color issues (e.g. pink/yellow tint) occurring under normal usage and ventilation within 12 months.

  • Units not functioning properly despite proper setup and use.

3. What’s Not Covered

This warranty does not cover issues caused by:

  • Improper usage or failure to follow care instructions.

  • Exposure to excessive heat or humidity.

  • Use in poorly ventilated environments.

  • Continuous use in non-domestic or commercial settings.

  • Damage caused by drops, accidents, or unauthorized repairs.

  • Color degradation after 12 months, even if linked to lens wear.

⚠️ Lens discoloration (e.g. pink or yellow tint) reported after the 12-month period is considered a wear-related issue and is not covered under this warranty.

4. Replacement Process (Within 12 Months)

If you experience a covered issue:

  1. Contact our support team at hello@vision-beam.com with:

    • A description of the issue.

    • Clear photos or videos showing the problem.

    • Your order number.

  2. Our team will verify the issue remotely.

  3. If approved, a replacement unit will be shipped to you. Further steps (such as returning the original unit) may be required depending on the case.

5. After-Warranty Policy (Beyond 12 Months)

After the 12-month period:

  • No replacement or repair is provided.

  • Any issue due to wear, heavy usage, or environment is not eligible.

  • Customers are encouraged to follow ventilation and care guidelines to ensure optimal product lifespan.

6. Legal Disclaimer

This limited warranty gives you specific legal rights. You may also have other rights under your local laws. This warranty applies only to the original purchaser and is not transferable.

📩 For any questions regarding this warranty, contact us at
hello@vision-beam.com